Refund policy

Thank you for engaging with Mnnhen. We are committed to providing you with high-quality footwear and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and options.

1. Return Window

  • 30-Day Return Policy: You have 30 calendar days from the date you receive your item to request a return.

  • Requests submitted after 30 days from delivery will unfortunately not be eligible for a refund or business credit.

2. Return Eligibility & Conditions

To be eligible for a return, your footwear must meet the following requirements:

  • Unworn & Unused: The shoes must be unworn, unwashed, and undamaged. We strongly recommend trying on shoes indoors on a carpeted surface to avoid scuffing or marking the soles.

  • Original Packaging: Shoes must be returned in their original box and packaging, including all tags, shoe bags, dust covers, and accessories originally included.

  • Proof of Purchase: A valid order number, receipt, or proof of purchase is required.

Non-Returnable Items:

  • Final sale or clearance items

  • Gift cards

  • Items damaged due to customer misuse, wear and tear, or improper care

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to hillieharpine@gmail.com with your order number, receipt, and the reason for the return. Photos of the shoes and shoe box may be requested to verify condition.

  2. Receive Authorization: If your return is approved, our customer support team will send you return instructions and the official return shipping address.

  3. Ship the Item: Package the shoes securely in their original shoebox and outer shipping carton. Please do not attach shipping labels directly to the shoe box, as damaged packaging may result in a rejected return or restock fee.

Note: Returns sent back to us without prior authorization will not be accepted.

4. Shipping Costs & Return Fees

  • Customer Returns (Buyer’s Remorse): If you are returning an item due to personal preference, change of mind, or improper fit (where the size sent matches the order), you will be responsible for paying the return shipping costs.

  • Defective, Damaged, or Incorrect Items: If you receive a defective item, a damaged shipment, or the wrong shoe/size, please contact us within 48 hours of delivery with clear photos. We will inspect the issue and provide a prepaid return shipping label or send a replacement free of charge.

  • Restocking Fee: We do not charge any restocking fees for eligible returns.

5. Order Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or size. Alternatively, contact customer service at hillieharpine@gmail.com for assistance with exchange procedures.

6. Refund Process & Timelines

  • Inspection: Once we receive your return package at our facility, our team will inspect the item(s) within 2–5 business days.

  • Approval/Rejection: We will notify you via email regarding the approval or rejection of your refund based on the condition of the returned item.

  • Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5–10 business days, depending on your credit card issuer or financial institution's processing policies.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately at hillieharpine@gmail.com. Orders can only be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled, and you will need to follow our standard return process.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to reach out to our support team:

  • Business Name: Mnnhen

  • Customer Support Email: hillieharpine@gmail.com

  • Phone Number: +1 (609) 702-9642

  • Mailing / Business Address: 45 Madison Ave, Mount Holly, NJ 08060, United States

  • Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (PT)