Shipping policy

Thank you for visiting and shopping with Mnnhen. We are dedicated to providing fast, reliable, and secure shipping for all our leather footwear products across the United States.

Please review our Shipping Policy below to understand our order processing times, shipping rates, and delivery expectations.

1. Shipping Destinations

Currently, Mnnhen exclusively services and ships to addresses within the United States (including the lower 48 states, Alaska, Hawaii, and U.S. Territories).

Note: We do not offer international shipping at this time.

2. Order Processing & Handling Time

• Processing Time: All orders are processed and prepared for dispatch within 1 to 3 business days (Monday – Friday, excluding federal holidays).

• Order Cut-Off Time: Orders placed before 2:00 PM (PT) will begin processing on the same business day. Orders placed after 2:00 PM (PT) or on weekends/holidays will be processed on the following business day.

• You will receive a confirmation email with a shipping tracking number as soon as your order has been dispatched.

3. Shipping Options, Delivery Times & Rates

We offer standard shipping across the United States via reliable major carriers (such as USPS, UPS, or FedEx). Estimated shipping times and costs are outlined below:

Shipping Method	Estimated Transit Time	Shipping Cost
Standard Shipping	3 – 7 Business Days	Free / $X.XX (Specify if Free or Fixed Flat Rate)
Expedited Shipping	2 – 3 Business Days	$XX.XX (Optional)

• Total Estimated Delivery Time: Processing Time (1–3 business days) + Transit Time (3–7 business days) = 4–10 business days total.

(Note: Delivery times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to extreme weather, carrier disruptions, or peak holiday seasons.)

4. Shipment Tracking

Once your package is handed over to the carrier, an automated shipping confirmation email containing your tracking number and a direct link to track your shipment will be sent to your registered email address.

Please allow 24 to 48 hours for the tracking information to update on the carrier's system.

5. Address Changes & Order Corrections

Please verify that your shipping address is accurate before completing your checkout.

• If you notice an error in your shipping address, please contact us immediately at hillieharpine@gmail.com or call +1 (609) 702-9642 within 2 hours of placing your order.

• Once an order has entered the processing stage or has been dispatched, we cannot modify the shipping address.

6. Lost, Stolen, or Damaged Packages

• Damaged in Transit: If your shoes or shoe box arrive damaged, please take clear photos of the packaging and product immediately and contact our support team at hillieharpine@gmail.com within 48 hours of delivery. We will work with the carrier to resolve the issue or send a replacement.

• Lost or Stolen Packages: Mnnhen is not directly responsible for packages lost or stolen after the carrier confirms delivery to the provided address. If your tracking indicates "Delivered" but you have not received your package:

  1. Check around your delivery location (porch, garage, side doors) or with neighbors/building management.

  2. Wait 24 hours (carriers sometimes mark packages as delivered prematurely).

  3. Contact the shipping carrier with your tracking number to file a claim.

  4. Reach out to our customer support team for further assistance.

7. Contact Information

For any questions or inquiries regarding our Shipping Policy or the status of your order, please contact us:

• Business Name: Mnnhen

• Customer Support Email: hillieharpine@gmail.com

• Phone Number: +1 (609) 702-9642

• Mailing / Business Address: 45 Madison Ave, Mount Holly, NJ 08060, United States

• Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (PT)